Digital Download Product Policy
We stand behind our products and your satisfaction with them is important to us. However, because digital goods are delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.
Physical Product Policy
Shipping, Returns & Refund Policy
We gladly accept returns for any defective items or incorrect items on an order of physical products.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note the reason for the return and include your name and phone number. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase included in the return package. Notice for refunds on orders not received must be reported within 30 days of the order date.
Once we receive your returned item, we will inspect your return and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card or original method of payment.
Shipping and Handling in the USA
We process online orders within 1–3 business days after you place your order. Additional shipping time will vary depending on your location, usually 1–5 business days. You will be responsible for paying your own shipping costs when returning your item.
If you receive a refund, the cost of return shipping will be deducted from the refund amount of your item.
We process online orders within 1–3 business days after you place your order. Additional shipping time will vary depending on your location, usually 1–5 business days.
All international orders are shipped via standard airmail. We generally process international orders within 1–3 business days after you place your order. Additional shipping time will vary depending on your location, and may take several days to several weeks.
For Canadian orders, shipping charges are $10 for the first item and $2 for each additional item.
All Other Countries
For all orders outside the US and Canada, shipping charges are $12 plus 15% of the order total.
All international orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information.
For inquiries about wholesale orders please reach out to Seie at email@example.com
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org